Conditions
General Terms and Conditions (GTC) LiviLuu
1 Scope
The following General Terms and Conditions (GTC) apply to all orders via our website. The offer on this website is aimed exclusively at consumers residing in Switzerland (hereinafter "customer").
A consumer is a natural person who maintains business relationships with LiviLuu that can neither be assigned to their commercial nor their self-employed professional activity. Orders in non-household quantities can be rejected without justification.
LiviLuu reserves the right to change these terms and conditions at any time. The version of these General Terms and Conditions valid at the time of the order is decisive and cannot be changed unilaterally for this order. Conditions of the customer that conflict with or deviate from these General Terms and Conditions will not be recognised.
The operator of this website is LiviLuu .
2 information on this website
LiviLuu contains information about products and services. We reserve the right to make price and assortment changes as well as technical changes. All information on www.LiviLuu.ch (product descriptions, images, illustrations, films, dimensions, weights, technical specifications, accessory relationships and other information) are for illustration purposes and are to be understood as approximate values and are non-binding. In particular, they do not represent any assurance of properties or guarantees, unless explicitly stated otherwise. LiviLuu makes every effort to ensure that all details and information on this website are correct, complete, up-to-date and clear, but LiviLuu cannot guarantee this, either expressly or tacitly.
All offers on this website are subject to change and are not to be understood as a binding offer.
LiviLuu cannot guarantee that the products listed are available at the time the order is placed. Therefore, all information on availability and delivery times is not guaranteed and can change at any time and without notice.
3 prizes
The sales prices stated on LiviLuu.ch are final prices and, unless otherwise stated, include the statutory value added tax and any other statutory charges such as early recycling fees (VRG) or copyright charges for electronic devices. The prices are net in Swiss francs (CHF).
LiviLuu ships free of charge within Switzerland.
Technical changes, errors and misprints are reserved, in particular LiviLuu can make price changes at any time and without prior notice. The sales prices do not include any consulting and support services.
4 Conclusion of Contract
The products and prices on this website are non-binding offers.
With the order via this website including the acceptance of these terms and conditions, the customer makes a legally binding offer to conclude a contract. LiviLuu then sends an automatic order confirmation via email, which confirms that the customer's offer has been received by LiviLuu . Orders placed are binding for the customer. Unless otherwise noted, there is no right of return or withdrawal.
The contract is concluded as soon as LiviLuu sends a declaration of acceptance by email, in which the dispatch of the ordered products or services is confirmed.
Orders will only be delivered after full payment has been received and provided the goods are available. If it turns out that the ordered goods cannot be delivered or cannot be delivered in full, LiviLuu is entitled not to accept or execute the order or only partially. In such a case, LiviLuu will inform the customer via email. If the customer's payment has already been received by LiviLuu , the customer's payment will be refunded. If payment has not yet been made, the customer is released from the obligation to pay.
5 payment options and retention of title
The customer can use the payment options specified in the ordering process.
LiviLuu reserves the right to exclude customers from individual payment options without giving reasons or to insist on prepayment.
If the customer is in default of payment, LiviLuu can charge interest on arrears of 5% per year and a reminder fee of a maximum of CHF 20 per reminder.
The products delivered to the customer remain the property of LiviLuu until full payment has been made.
6 Delivery, obligation to check, notification of defects and return
Deliveries are sent by post or courier service to the address specified by the customer in the order.
LiviLuu strives to keep delivery times as short as possible. However, any delivery periods specified in the order confirmation are non-binding.
If the delivery cannot be delivered or if the customer refuses to accept the delivery, LiviLuu can dissolve the contract after notifying the customer by email and observing a reasonable grace period and charge for the costs of the activities.
The customer is obliged to check the delivered goods immediately after receipt of the delivery and to report any defects for which LiviLuu guarantees immediately in writing by letter or email to the address in the imprint.
If the inspection by LiviLuu reveals that the goods do not have any detectable defects or that they are not covered by the manufacturer's guarantee, LiviLuu can charge the customer for the activities, the return shipment or any disposal.
7 Right of Withdrawal
LiviLuu reserves the right to demand appropriate compensation for damage, excessive wear and tear or loss of value due to improper handling and to deduct the loss of value from the purchase price already paid or to invoice the customer.
8 Warranty
LiviLuu endeavors to deliver goods of impeccable quality. If defects are reported in good time, LiviLuu assumes the warranty for the item purchased by the customer being free of defects and functioning for the statutory warranty period of usually two years from the date of delivery. It is at LiviLuu 's discretion to provide the warranty through free repair, equivalent replacement or refund of the purchase price. Further warranty rights are excluded.
Normal wear and tear and the consequences of improper handling or damage by the customer or third parties, as well as defects attributable to external circumstances, are not covered by the warranty.
It is not possible for LiviLuu to provide any assurances or guarantees that the data is up-to-date, complete or correct, or that the website, its functionalities, integrated hyperlinks and other content will be available at all times or without interruption. In particular, it is neither assured nor guaranteed that the use of the website will not infringe the rights of third parties that are not owned by LiviLuu .
9 Liability
LiviLuu excludes all liability, regardless of its legal basis, as well as claims for damages against LiviLuu and against any auxiliary persons and vicarious agents. In particular, LiviLuu is not liable for indirect damage and consequential damage, lost profit or other personal injury, property damage and pure financial loss of the customer. A further mandatory statutory liability remains reserved, for example for gross negligence or illegal intent.
10 Privacy
LiviLuu may process and use the data recorded during the conclusion of the contract to fulfill the obligations arising from the purchase contract and for marketing purposes. The data required for the performance of the service can also be passed on to commissioned service partners (logistics partners) or other third parties involved.
11 Partial Invalidity
Should individual provisions of these General Terms and Conditions prove to be ineffective or unenforceable or become ineffective or unenforceable, the validity of the remaining provisions shall remain unaffected.
12 Additional Provisions
LiviLuu expressly reserves the right to change these GTC at any time and to put them into effect without prior notice.
In the event of disputes, Swiss substantive law shall apply exclusively, to the exclusion of conflict-of-law norms. The UN Sales Convention (CISG, Vienna Sales Convention) is explicitly excluded.
13 contact
If you have any questions about these terms and conditions, please contact LiviLuu , hello@liviluu.ch.
(released September 2, 2021)